[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.taw.sk\/krizova-komunikacia-zaklad-uspechu\/#Article","mainEntityOfPage":"https:\/\/www.taw.sk\/krizova-komunikacia-zaklad-uspechu\/","headline":"Kr\u00edzov\u00e1 komunik\u00e1cia \u2013 z\u00e1klad \u00faspechu","name":"Kr\u00edzov\u00e1 komunik\u00e1cia \u2013 z\u00e1klad \u00faspechu","description":"M\u00e1lo komunik\u00e1cie sp\u00f4sobuje ned\u00f4veruPo\u010d\u00fava\u0165, komunikova\u0165 a by\u0165 otvoren\u00fd kompromisom je z\u00e1kladom nielen \u00faspe\u0161n\u00e9ho mana\u017e\u00e9ra \u010di podnikate\u013ea, ale aj medzi be\u017en\u00fdmi \u013eu\u010fmi by mali by\u0165 tieto pravidl\u00e1 normou, preto\u017ee otv\u00e1raj\u00fa dvere k vyrie\u0161eniu ak\u00fdchko\u013evek probl\u00e9mov a nedorozumen\u00ed. Treba sa nau\u010di\u0165 spr\u00e1vne pracova\u0165 so svojim telom, re\u010dou a mys\u013eou a polovicu \u00faspechu m\u00e1me ist\u00fa. Cie\u013eom n\u00e1s v\u0161etk\u00fdch […]","datePublished":"2019-01-25","dateModified":"2019-01-25","author":{"@type":"Person","@id":"https:\/\/www.taw.sk\/author\/#Person","name":"","url":"https:\/\/www.taw.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4e6a74466e4227c12d5306875d08720cdfce3572213740db6f4a2e5e46e710ff?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4e6a74466e4227c12d5306875d08720cdfce3572213740db6f4a2e5e46e710ff?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"taw.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.taw.sk\/wp-content\/uploads\/img_a296261_w16531_t1548865077.jpg","url":"https:\/\/www.taw.sk\/wp-content\/uploads\/img_a296261_w16531_t1548865077.jpg","height":0,"width":0},"url":"https:\/\/www.taw.sk\/krizova-komunikacia-zaklad-uspechu\/","wordCount":467,"articleBody":"M\u00e1lo komunik\u00e1cie sp\u00f4sobuje ned\u00f4veruPo\u010d\u00fava\u0165, komunikova\u0165 a by\u0165 otvoren\u00fd kompromisom je z\u00e1kladom nielen \u00faspe\u0161n\u00e9ho mana\u017e\u00e9ra \u010di podnikate\u013ea, ale aj medzi be\u017en\u00fdmi \u013eu\u010fmi by mali by\u0165 tieto pravidl\u00e1 normou, preto\u017ee otv\u00e1raj\u00fa dvere k vyrie\u0161eniu ak\u00fdchko\u013evek probl\u00e9mov a nedorozumen\u00ed. Treba sa nau\u010di\u0165 spr\u00e1vne pracova\u0165 so svojim telom, re\u010dou a mys\u013eou a polovicu \u00faspechu m\u00e1me ist\u00fa. Cie\u013eom n\u00e1s v\u0161etk\u00fdch je  predsa \u00faspech a spokojnos\u0165 v osobnom, ale aj pracovnom \u017eivote. No v preva\u017enej miere pr\u00edpadov sa pou\u010d\u00edme a\u017e z vlastn\u00fdch ch\u00fdb, no nie je to na zahodenie, lebo aj tie z n\u00e1s formuj\u00fa osobnosti. Kto sa raz pop\u00e1li, druh\u00fdkr\u00e1t si u\u017e d\u00e1 dobr\u00fd pozor, aby to nedopadlo rovnako. No u\u010d\u00edme sa cel\u00fd \u017eivot.Prevzia\u0165 zodpovednos\u0165 je z\u00e1kladZat\u013aka\u0165, klama\u0165 alebo hra\u0165 m\u0155tveho chrob\u00e1ka nie je dobr\u00e1 cesta k d\u00f4vere klienta, orientova\u0165 sa treba na priame ot\u00e1zky pod\u013ea ktor\u00fdch m\u00f4\u017eeme zisti\u0165, v \u010dom je probl\u00e9m, lebo v opa\u010dnom pr\u00edpade, ak va\u0161a rada nebude vhodn\u00e1, klient u\u017e viac nemus\u00ed pr\u00eds\u0165, a to nie je ten najlep\u0161\u00ed sp\u00f4sob reklamy, ktor\u00fa by ste si priali. Ak sa n\u00e1m podar\u00ed nie\u010do pokazi\u0165, panika nepom\u00f4\u017ee, ale snaha \u010d\u00edm sk\u00f4r to da\u0165 do poriadku a s ospravedlnen\u00edm z\u00e1kazn\u00edkovi pon\u00faknu\u0165 nejak\u00fa protislu\u017ebu. Za svoje konanie by sme mali v\u017edy prevzia\u0165 aj zodpovednos\u0165.Nedajme \u0161ancu konkurenciiPre klienta bude jednoduch\u0161ie n\u00e1s pochopi\u0165 a odpusti\u0165 n\u00e1m, ak sa budeme o jeho probl\u00e9m zauj\u00edma\u0165 a sna\u017ei\u0165 sa ho \u010do najsk\u00f4r a k jeho spokojnosti vyrie\u0161i\u0165. Vysvetlenie omylu by sme mu mali poda\u0165 ako prv\u00ed my, pr\u00eds\u0165 by malo \u010do najsk\u00f4r spolu s ponukou na vyrie\u0161enie. Hazardova\u0165 s d\u00f4verou klienta a jeho o\u010dak\u00e1vaniami je riskantn\u00e9.Pristupujte rovno k veciVecn\u00fd pr\u00edstup v komunik\u00e1cii je osved\u010den\u00e1 forma, ako don\u00fati\u0165 klienta v\u00e1m op\u00e4\u0165 veri\u0165, \u017eiadne om\u00e1\u010dky a dlh\u00e9 pr\u00edbehy, mierte rovno jadru probl\u00e9mu. Chodenie okolo hor\u00facej ka\u0161e nikto neocen\u00ed. Zistite, \u010do sa vlastne stalo ako je mo\u017en\u00e9, \u017ee tento probl\u00e9m nastal a ako sa mu v bud\u00facnosti vyhn\u00fa\u0165  r\u00fdchla a jednoduch\u00e1 ponuka rie\u0161enia, ako a kedy  priznanie si viny, prebratie zodpovednosti a ospravedlnenie V prvom rade si treba uvedomi\u0165, \u017ee aj vy aj klient ste len \u013eudia a obidve strany ocenia \u00fastretov\u00e9 a slu\u0161n\u00e9 jednanie, nebude \u0165a\u017ek\u00e9 n\u00e1js\u0165 spolo\u010dn\u00fa re\u010d, a napokon, len spokojn\u00fd z\u00e1kazn\u00edk je schopn\u00fd v\u00e1m urobi\u0165 dobr\u00fa reklamu a va\u0161e meno \u0161\u00edri\u0165 \u010falej.                                                                                                                                                                                                                                                                                                                                                                                        4.4\/5 - (10 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Kr\u00edzov\u00e1 komunik\u00e1cia \u2013 z\u00e1klad \u00faspechu","item":"https:\/\/www.taw.sk\/krizova-komunikacia-zaklad-uspechu\/#breadcrumbitem"}]}]